Software Maintenance vs Software Support

Understand the difference between software maintenance and support—and why your business needs both to thrive.

What Is Software Maintenance?

1) Keeps software running smoothly 2) Includes bug fixes, updates, upgrades 3) Enhances performance & scalability

What Is Software Support?

1) Assists users with issues 2) Troubleshoots errors 3) Guides through usability problems

Key Focus: Maintenance vs Support

1) Maintenance = Behind the scenes 2) Support = User-facing help 3) Both are essential for a stable system

When Do You Need Maintenance?

1) After launch or version release 2) Security patches 3) Adding new features

When Do You Need Support?

1) App crashes? Can’t log in? 2) Reach out to support for quick fixes 3) Critical for real-time assistance

Cost & Time: What to Expect

1) Maintenance = Ongoing investment 2) Support = On-demand or SLA-based 3) Choose based on your business scale

Get Expert Help from Infowind Technologies

1) End-to-end software services 2) 24/7 support & agile maintenance 3) Trusted by global businesses for reliable tech care