IT Management Services

IT Support Managed Services

When a problem arises that’s too complex to solve remotely, a technician can be sent to your location for a quick resolution. Our technicians are fully trained with years of experience pertaining to customer support and resolving issues. They are equipped to handle any issue related to your hardware, software or operating systems, taking advantage of industry-leading tools and processes to ensure that your systems are operating at peak efficiency. Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate. In addition to our helpdesk solutions, our trusted support team provides assistance in a wide variety of ways. Whether your issue requires remote or onsite help, our experienced consultants are able to resolve it quickly and efficiently in order to maximize your uptime. Our helpdesk support services follow all industry best practices. These include:

• Problem tracking
• Robust usage reporting
• Root cause analysis
• First-call resolution goal with prioritized escalation
• Bilingual access across all Canadian time zones

Too many businesses let their servers, data, and networks go unmanaged for weeks or months at a time. Don’t expose your central IT infrastructure to risk by ignoring warning signs or failing to perform maintenance and security tasks. Let us take care of your systems to ensure business productivity. Server Setups and Upgrades Replace or upgrade your current server to get the most out of available server technology today. Firewall and Network Security Use the right firewall hardware and security practices to keep your data and network safe from intrusion and network viruses. Server and Network Monitoring & Maintenance Protect your investment and maximize uptime with our monitoring and maintenance packages. VPN and Remote Access Establish fast, secure, reliable access to resources for employees on the go. VPN and remote access solutions include access on mobile devices. WiFi and Network Security Set up your network properly to ensure maximum wifi coverage with minimum security risk. Backup Monitoring Know that your backups are completing successfully both on-site and off-site every night. Contingency plans for backup failure included. Hardware and Error Log Monitoring We catch warning signs before they become problems by logging and monitoring critical hardware and error logs. 24/7 Monitoring We monitor your critical systems 24/7, not just during business hours, ensuring that issues are addressed as soon as possible. Desktop Device Management Services​ With the array of desktop and laptop devices found in most companies, having a strategy to maintain and update these computers is essential. Our team can help you to ensure that these vital components are monitored and maintained in good working order. Our desktop management services include:

• Installation and maintenance of hardware
• Installation and setup of all peripherals including desk phone, keyboard, headsets and printers
• Installation and deployment of software
• Management of configuration and settings
• Monitoring of performance and capacity
• Management of security issues